1. Approved knowledge
We build the assistant from the business facts you approve: services, areas, hours, routine questions, contact routes and any guidance it may safely give.
A website assistant, clearly labelled as software
Answer routine questions without making customers wait.
An AI Virtual Receptionist answers from your approved business information, takes useful enquiry details and hands the conversation to a person when it needs judgement.
Try it here
Tilly is a live example
Use the portrait button in the bottom corner of this site. Tilly answers from Top in Local’s approved information, identifies herself as software and hands you to Tony where an answer is not known.
How it works
Useful, bounded and honest
The point is not to pretend an assistant is a person. It is to handle the repeatable questions and collect useful detail without inventing an answer.
2. Helpful first response
It can explain the basics, ask the questions you would normally ask and capture the relevant contact and job details.
3. Human when needed
Prices, availability, exceptions and anything outside the approved information are handed to you. It should never guess to keep a chat moving.
What it does not do
No invented answers or outcome promises
An assistant can make it easier for a customer to get an answer or leave useful details. It cannot guarantee calls, bookings, leads or any other commercial outcome.
It also does not pretend to be you. Customers should always be able to see that they are speaking to software and choose a human route instead.
Who it suits
Businesses with recurring website enquiries, clear service information and a person available to handle the conversations that need judgement.
Discuss your use caseWant a version for your business?
Tell me the questions customers ask repeatedly and how you want handoffs to work. You receive a clear scope and price before anything is built.